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Performance Management
by: Kristen St. Jean, Sr. BI Consultant, CRCP
Right now, most businesses come into business intelligence
at a mid-level with transactional and ad-hoc reporting.
This would equate to Crystal Reports and WebIntelligence on the
BusinessObjects Enterprise Platform.
However, to access these documents we must navigate through folders and perform
our own analysis at times. These tasks can waste valuable time in our
organization.
This is where Performance Management comes in.
Performance Management is a BusinessObjects product that allows us to
create metrics and goals to easily analyze and track key performance indicators
for our business through the use of dashboards, scorecards and alerts.
By creating dashboards, we can log into
InfoView and quickly view our dashboard to see important information without
having to navigate through folders.
Performance Management is comprised of Dashboard Manager,
Performance Manager and three other analytical engines.
Remember, Performance Manager is part of the Performance Management
suite.
First, I want to talk about Dashboard Manager, because you
can’t utilize Performance Manager without Dashboard Manager.
Dashboard Manager is the core product of the Performance
Management suite. Dashboard Manager
allows us to create metrics which allow us to measure our past performance.
With these metrics we can create analytics to display exceptions in our
past data or constantly track metric trends.
We can also create rules which can trigger actions, for example, raise an
alert when a specific condition has been met.
For example, if our sales for the current period are less than our sales
for the previous period an alert can be raised to notify the correct parties.
Taking this to the next step, we add the capabilities of
Performance Manager which allows us to create goals so that we can measure the
achievement of our metrics.
Performance Manager allows us to be forward thinking and forecast future
performance. We can create
goal-based rules that alert us when we are deviating from a goal.
We can display our goals on dashboards and view the metric trend, the
status of the metric, the actual metric, the target of our goal, and the
variance between the two to enable us to make better decisions and achieve a
high-level view of what’s happening in the organization.
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